Tour Group Reservations

Reservation requests for tour groups are accepted on a year round basis for current schedules. Cabin and car deck space on Alaska Marine Highway vessels is limited, space fills quickly during the summer months and restrictions may apply to certain vessels or sailings.

For group reservations (6 or more people), please call (907) 465-8820 or email the tour group coordinator at dot.amhs.tour@alaska.gov

Required Information

Detailed information for group reservations will be due at time of payment. It is a good idea to hold space well ahead of time by emailing your request to the tour group coordinator at dot.amhs.tour@alaska.gov

Federal regulations now require that all adult passengers traveling on the Alaska Marine Highway System provide the following information at the designated due date prior to boarding, no exceptions:

1. Full First Name
2. Full Middle Name
3. Full Last Name
4. Date of Birth
5. Gender (M/F)
6. Country of Citizenship
7. Passport Number(only for travel to or from Prince Rupert BC)
8. Address
9. Phone Number(s)
10. Email (if available)

The group leader's address, phone number and email may be accepted for all passengers

Current and valid contact information is very important because if a vessel schedule changes, all passengers will have to be notified. A complete roster will be due on your designated due date and if the roster is incomplete, it will not be accepted. Any customer that cannot or will not comply with this regulation will be denied passage.

All adults will need a valid photo ID for boarding. For youth travelers under the age of 18, full first, middle, last name, date of birth, gender and citizenship will be requested. Youth under the age of 18 are not required to have a photo ID for boarding, but an adult chaperone will be asked to vouch for all youth on their itinerary.

Every passenger will be assigned a unique Customer Record number (C/R#). Please be sure that all travelers know their C/R#. We also suggest that a designated group member or travel agent maintains a list of the group's customer record numbers.

Having all required information prepared when you contact us will not only expedite your service but will ensure that your group will not arrive at the terminal unprepared. We process these requests in the order in which they are received. To serve you more efficiently, please provide us with your e-mail address and use the group travel roster form provided below.

Personal Information given to AMHS reservations is not used in any way other than to book reservations, notification in case of sailing changes/emergencies, and for identification required by Homeland Security.

Border Crossing

According to US customs and Border Protection, beginning June 1, 2009, passports or other acceptable documents will be required to re-enter the US after travel through Canada, Mexico, the Caribbean or Bermuda by land or sea. While there are other acceptable documents, passports will be the basic identification document for travelers. AMHS passengers planning to travel from Prince Rupert on AMHS will need to obtain a passport (or other acceptable documentation) to re-enter the US by ferry. Passports will also be required if you are planning to drive across the US-CANADA borders near Haines and Skagway.

For information About Canadian Customs, call:
Prince Rupert: (250)627-3003
Haines: (907)767-5540
Skagway: (907)983-2325 or (867)821-4111

Information is also available at http://www.cbp.gov click on the Western Hemisphere Travel Initiative (WHTI) link for specific details.

Payment Policy

For reservations made more than 28 days from the date of departure, payment is due 14 days from the date of booking. If the booking date is less than 28 days prior to the departure date-payment is due 14 days prior to travel. (Ex: if the booking date is 18 days prior to travel, the customer is allowed 4 days to pay or the booking will be auto cancelled.) If the booking is made less than 14 days prior to the departure date - payment is due at the time of booking. Payment must be made by the payment due date or the reservation will be automatically cancelled.

Cancellations and Changes

To make changes or to cancel an itinerary, contact our reservation call center at 1-800-642-0066, or your local ferry terminal. Cancellation charges will be applied when any cancellation is made within 14 days of sailing resulting in a reduction in the prepaid amount. The penalty is 15% of the unused portion. A $10 change fee will be applied when any change is made to a vehicle itinerary, unless the change results in an increase of the value of the itinerary.

Travel Agents

Travel agents and Tour operators receiving commission must meet certain conditions. If you are qualified and interested in receiving commission from AMHS for your bookings, please visit the AMHS Travel Agent Page. Please note that if you are currently set up for commission your agency will be asked to update their records every three years to keep the commission active.

	Tour Group Policy(pdf)
	Tour Group Policy(doc)
	Tour Group Travel Roster (pdf)
	Tour Group Travel Roster (doc)
	Request to hold space for tour group (pdf)
	Request to hold space for tour group (doc)