Travel Agent Reservations

The Alaska Marine Highway is proud to offer qualified travel agents and tour operators 10% commission on their itineraries. If your agency would like to receive commission from AMHS, please review the following information carefully and complete the Travel Agent or Alternate Agency Application (whichever applies) found at the bottom of this page. Please note that in order to qualify, the application must be returned to the Tour Group Coordinator with all required supporting documents listed on the application. If you have any questions or need assistance with the application, please call the Tour Group Coordinator at 907-465-8820 or send a message via email to: dot.amhs.tour@alaska.gov

Required Information

Having all required information prepared when you contact us will not only expedite your service but will ensure that your clients do not arrive at the terminal unprepared. You may also send in reservation requests via the Internet. Our web address is www.ferryalaska.com.

We process all requests in the order in which they are received. To serve you more efficiently, please provide us with a good contact phone number and your e-mail address.

The following information is required for all passengers before tickets can be issued:

1. Full First Name
2. Full Middle Name
3. Full Last Name
4. Date of Birth
5. Gender (M/F)
6. Country of Citizenship
7. Passport Number(only for travel to or from Prince Rupert BC)
8. Address
9. Phone Number(s)
10. Email (if available)

Border Crossing

According to US customs and Border Protection, beginning June 1, 2009, passports or other acceptable documents will be required to re-enter the US after travel through Canada, Mexico, the Caribbean or Bermuda by land or sea. While there are other acceptable documents, passports will be the basic identification document for travelers. AMHS passengers planning to travel from Prince Rupert on AMHS will need to obtain a passport (or other acceptable documentation) to re-enter the US by ferry. Passports will also be required if you are planning to drive across the US-CANADA borders near Haines and Skagway.

For information About Canadian Customs, call:
Prince Rupert: (250)627-3003
Haines: (907)767-5540
Skagway: (907)983-2325 or (867)821-4111

Information is also available at http://www.cbp.gov click on the Western Hemisphere Travel Initiative (WHTI) link for specific details.

Payment Policy

For reservations made more than 28 days from the date of departure, payment is due 14 days from the date of booking. If the booking date is less than 28 days prior to the departure date-payment is due 14 days prior to travel. (Ex: if the booking date is 18 days prior to travel, the customer is allowed 4 days to pay or the booking will be auto cancelled.)  If the booking is made less than 14 days prior to the departure date - payment is due at the time of booking. Payment must be made by the payment due date or the reservation will be automatically cancelled

Credit Card Payments

Alaska Marine Highway pays commission on travel agency credit card payments. This is restricted to credit cards issued in the travel agency’s business name only. Commission will be denied when the credit card belongs to the client or if it is the personal card belonging to the travel agent. For commissionable itineraries, credit card payments cannot be done online. To receive the commission, please call in your payment to Juneau reservations at 1-800-642-0066, or the Tour Group Desk at 907-465-8820.

When sending any payment other than a credit card, please let your reservations agent know, special instructions may apply.

For more detailed payment information, download the payment instructions document:

	Payment Instructions for Travel Agents(pdf)
	Payment Instructions for Travel Agents(doc)

Customer Service Desk

Because the Alaska Marine Highway System recognizes the important role of travel agents in the marketing of our service, we have established a Travel Agent Customer Service Desk. You can reach that desk toll free at (800)585-8445. This telephone line is dedicated to assisting with complex reservations or questions and should not be used for standard reservations. We appreciate your assistance in limiting your use of this number.

Cancellations and Changes

To make changes or to cancel an itinerary, contact our reservation call center at 1-800-642-0066, or your local ferry terminal. Cancellation charges will be applied when any cancellation is made within 14 days of sailing resulting in a reduction in the prepaid amount. The penalty is 15% of the unused portion. A $10 change fee will be applied when any change is made to a vehicle itinerary, unless the change results in an increase of the value of the itinerary.

For group reservations (12 or more people), please call (907) 465-8820 or email the tour group coordinator at dot.amhs.tour@alaska.gov

	Rules for Travel Agents (pdf)
	Rules for Travel Agents (doc)
	Travel Agent Application(pdf)
	Travel Agent Application(doc)
	Alternative Agency Application (pdf)
	Alternative Agency Application (doc)
	Travel Agent Reservation Request (pdf)